Dull but important
Terms and conditions
1.
If you wish to make any changes to an order, please do so by logging in to the Freddie’s Flowers website and using the Manage My Account or Upcoming Deliveries pages. Alternatively, please contact Customer Service via email at freddie@freddiesflowers.com , or by calling 020 8396 6696.
2.
Because our flowers come direct from the grower and are cut to order, we can only guarantee changes to an order if requested by midday, two days before the scheduled delivery day. E.G. If your delivery is due on Friday, any changes must be made before midday on Wednesday. Any changes made after this point will still be processed, but will only affect deliveries from the following week
Our flower boxes are £25 each, unless you’ve used an offer code with a discount, or ordered a one-off gift box for £28.
3.
If you ever have a problem, please get in touch via phone or email. We’ll get back to you as soon as we can.
4.
By joining Freddie’s Flowers you understand that we offer an ongoing weekly delivery service. If you ever want to skip a delivery, you must opt-out using the account pages listed above, and within the two day cut off period mentioned above.
5.
We care an awful lot about the flowers we send to our customers. If you’re ever unhappy with the freshness and we agree that they’re not up to scratch, we will, at our discretion, offer you a discount on your next delivery, or send out a replacement box on the next available date.
6.
We love you discovering Freddie’s Flowers using offer codes, but they’re for new customers only and can only be used once per household/customer/address. We want to spread the floral word, but if you break these rules we reserve the right to close your account without question. This covers all offer codes, including recommend a friend. We’re a small business – please don’t take advantage!
All offer codes are active for 3 months from the date of issue, unless otherwise specified.
7.
We care an awful lot about the flowers we send to our customers. If you’re ever unhappy with the freshness and we agree that they’re not up to scratch, we will, at our discretion, offer you a discount on your next delivery, or send out a replacement box on the next available date.
8.
We only pick the freshest, most beautiful flowers we can, but not everyone likes surprises – so every Thursday we post a photo of the following week’s delivery on the Upcoming Deliveries page on your account on the Freddie’s Flowers website. We hope you’ll love them all, but we cannot be held responsible if you receive any flowers that aren’t to your taste or that are unsuitable for you or your pets.
9.
When you’re a Freddie’s Flowers customer you can share the love by sending one-off or gift subscriptions of a set duration to anyone you wish.
Payment for these deliveries is taken in full at point of ordering. Freddie’s Flowers will fulfil the gifts as per the order. If you ever want to make a change or request a refund, it must be done by midday, two days before the first delivery day. For gift subscriptions, it won’t be possible to offer refunds on undelivered boxes, once the cut off for the first box has passed
10.
Buying from the Freddie’s Shop? We’ll take payment for your flowers & shop products 2 days before your delivery day.
11.
You’ll either receive your deliveries from a Freddie’s Flowers van or a third party courier service. We don’t guarantee delivery times, only the date, so if they’re not with you in the morning, hold tight, because they’ll be with you later that day, and they’ll be fine until the evening.
12.
Please treat me right – don’t misuse my website by introducing viruses or harmful code.
13.
Please show your love by not republishing, editing or modifying any material on the website or site content.
14.
It’ll be a sad day, but if the time ever comes to part ways, please get in touch via email or phone and we will close your account.
15.
What we have is special, so I promise to look after your personal data in accordance with data protection rules. If you want to know more, take a look at our Privacy Policy.